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Q100071: How to disable the GPU to help diagnose memory/performance issuesĭepending on what preferences have been set, Nuke may be using your GPU for certain calculations. To determine whether an issue may be GPU related, you can try disabling GPU acceleration: Does the issue still occur after disabling GPU acceleration? If this is the case, you can refer to the following article for further troubleshooting steps: If the issue no longer occurs after launching Nuke in safe mode, it is likely that the crash is being caused by a plugin or script installed to your ~/.nuke directory. And any OFX plug-in (including FurnaceCore).Any scripts or plug-ins in $NUKE_PATH or %NUKE_PATH%,.Running Nuke in safe mode will stop the following from loading at startup: Q100038: Launching Nuke/NukeX/NukeStudio/Hiero in safe mode Launching Nuke in safe may allow you to determine whether the crash could be caused by any third-party plugins or customisations that may be installed on your system. However, if you do need to contact us, please provide us with as much information from the following tests as possible. Running some of the below tests may resolve the issue for you, and it may not be necessary to open a Support ticket. When opening a Support ticket, the more information that you are able to provide, the easier it will be for us to start isolating the cause of the crash. The support staff may need to remotely access your computer in certain cases.This article will outline the steps you can take to begin troubleshooting if Nuke is crashing on startup, and what information is useful to provide when opening a Support ticket. If so, please contact our support staff at for further assistance. If you have tried all the methods mentioned above but it still shows Device disconnected and the pen won't move after uninstalling the driver, then it might be possible that the port of the graphic tablet is damaged or the graphic tablet itself is damaged.
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If it works on another computer, it is possible that the previous computer system lacks some components which caused the driver to fail to connect. If you have installed the driver properly without any issue but the problem still persists, please use another computer to test, without installing the driver. If you are using a desktop computer, it is better to plug it into the computer's rear USB port. Please try connecting to another USB port on your computer or replace the USB cable if you have a spare one.Otherwise, you must first try connecting to another USB port or replace the USB cable.Thus, the issue is caused by other factors. If the light is on, it means that the connection of the tablet, USB cable, and the power supply of the computer's USB port is normal. Touch the pen on the tablet's surface and check whether the pen indicator on the tablet will light up.If the two methods above don't work, please try these steps: NOTE: Make sure that your tablet is not connected to your computer, your antivirus is turned off and all your drawing programs are closed when installing the driver.
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On how to install the driver properly on Windows, please check How to Install Huion Drivers on Windows. On how to install the driver properly on Mac, please check the article on How to Install Huion Driver on MacOS.
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You can visit our official website ( ) to download the corresponding driver for your graphic tablet and reinstall the driver.
If the hardware has no problem, please check if you have installed the driver correctly. If the cursor works normally, that means the hardware has no problem. Please check if the cursor is working properly without the driver installed. Uninstall old drivers and all other tablet drivers, whether from Huion or other brands.
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For windows, please check Three Methods to Uninstall Huion Drivers from Windows 7 to uninstall the driver properly, and for Mac, please check How to Uninstall the HUION MAC Driver V13 or V14 Properly. For Version 15 drivers, you can find it at Settings (gear icon) > General tab. For Version 14 drivers, you can find it at the bottom area of the "About" tab.